Dear Dr. Berner,
I want to send a warm and heartfelt “thank you” to you, Dr. Berner, for giving me back my smile, and to express my gratitude to the amazing people on your team for their kindness and dedication to every detail of my care.
The entire experience has exceeded my greatest expectations. My smile is dazzling, but there is so much more behind my gratitude than just being excited about a “pretty” smile.
Two years ago, after years of grinding had worn my teeth down to little bits of nothing, I could no longer bite all the way through a sandwich. I couldn’t chew my food properly, and I was always biting my tongue or the insides of my mouth. Eating was not a pleasant experience! Neither was trying to digest poorly chewed food!
Today, I’m living in a new reality. My teeth actually function like they should. Gone are the empty spaces, uneven surfaces, pain, and lopsided bite. More than the smile, the reinstated function of my bite is the single most beneficial gift of all.
When I look at the beautiful works of glass art on display in your office, I can see how one artistic talent compliments the other. Your vases are amazingly beautiful, Gary, but there isn’t one of them that can outshine my smile.
There is no doubt in my mind that you brought the “art of dentistry” to new heights when you took on my case. And, there is no doubt that I put myself in the hands of a “master”!
Rounding out the experience to near perfection, was your incredible team. A special note of thanks to Tracy, who always answered the phone on the first ring, was always the first smile to greet me whenever I came in, a genius at fitting appointments around my work schedule, and a master in her own right at rescheduling appointments.
And to Heather, who displayed absolute devotion to every aspect of my care. Who ensured every session went by without a hitch, whose skill as a dental assistant is unsurpassed, and for giving me her cell phone number so I could reach her anytime at home if I needed to.
I will forever be grateful to you all.
With warm regards,
It has been just over a month since my work was completed, and it is taken that long to really sink in – the difference in look, feel, and function is beyond imagination!
Many thanks to you for your vision, tenacity, and perfectionism, artistic integrity, and patience. Your staff of caring, empathetic professionals kept me on track!
Thanks to you all!
P.S. Thanks also for the beautiful art piece. I enjoy it almost as much as my new smile!